F.A.Q


Yes, we’re still open 24/7 to accept orders in Ethiopia and most locations internationally. Please see the current list of international exclusions over on our delivery page here. We are still offering free Ethiopia delivery when you spend on or over ETB 20 with us.

We’re trying to keep on top of order send-outs as much as possible following the necessary safety measures and guidelines. Our the warehouse has changed it’s opening hours to Monday to Friday, but don’t panic - we’re working with external fulfilment partners to ensure they’re taking all the correct and necessary safety precautions.
At present, we’re not offering a next day delivery service. We are trying to get orders to you as quickly as possible therefore we have taken this delivery option down until it is safe to do so again.
We’re taking the Coronavirus outbreak incredibly seriously and want to ensure the wellbeing and safety of staff at all times when making any decisions. Since the government advised it was safest to do so, all-out head office staff have been working from home (except for those who have ‘business-critical roles’). We have put in place a strict social distancing policy for any members of staff who may have to come in closer contact during the outbreak.
Our warehouse staff are following a series of strict guidelines including social distancing, hand washing and many more which may result in some delays in order send-outs.
Our gift cards can be purchased online via HelloEthio and will provide to your Family and Friends a full access to all items of  HellOOmarket.com for the value of your electronic gift card. To purchase one online you simply add it into your basket like you would a normal product. Once you’ve completed at checkout, it will be sent to you electronically via email in less than 5 minutes. To buy one of our gift cards, please click here.


Your gift card should appear in your emails within 5 minutes of purchasing. If you have still not received it, please email us at delivery@helloethio.com
Yes, you can, if you give us an email at delivery@helloethio.com we’ll be able to advise you further on this.


No, our gift cards are non-refundable. 


Firstly, check that you’re entering the code exactly as it appears (case sensitive) and checks that the code is still in date and has not expired. Secondly, check the terms and conditions of your code, if the item is in the sale or in a certain category the discount may not be valid on this product. If it’s still not working, please email us at delivery@helloethio.com and our team will be able to advise you further.


Yes.
Unfortunately, our gift cards are non-transferable and cannot be cancelled or returned.
Disinfection help for cleaning the space from previous contamination after disinfection when space is used it will need to be disinfected again.
No but after disinfection, the place has to be closed at least for 30 min to an hour then it can be reopened again.
The disinfection area calculation: the wall estimation done by considering a square shape from the given floor size and the total disinfection size will be the sum of the floor area and the wall size.
· Depending on the space use if it is an office it will be recommended in a two-day interval or three.
· If it is a space used by many people like café, banks, and other frequent walk-in customers we would advise every day at lunchtime so the contamination will be decreased by half.
It depends on the area size between 1 hour to 10 hours
We provide complimentary training for frequent users.
Amharic is much easier than most other languages despite its tense varieties, irregular verbs and pronunciation. With regular lessons, you can start having basic conversations quite quickly. If you want to be fluent, choose an Amharic tutor who’s a native speaker now
Between $7 and $10 is the average cost of a one hour lesson.
Tutors and students share files, note down vocabulary, share their screens and chat on HelloTutorial Space, a video lesson platform. With it, you can have Amharic lessons anywhere with tutors from all over the world.
Anytime and every day of the week! Amharic tutors on HelloTutorial offer online Amharic lessons every hour of the day and every day of the week. Students use time availability tutor search (in students' time zone) to book Amharic lessons that fit their schedule.
For your peace of mind, HelloTutorial guarantees 100% money back if you're not happy with the selected instructor. We have so much confidence in our vetted tutors that if you don't think they provided a great first Amharic lesson, we will refund your payment. Want to learn more about how HelloTutorial can help you with learning Amharic? Chat to one of our friendly support team members via the message board on the website or email.